One of EP Services’ partners in Bracknell, England (UK) is looking for multiple Overseas Hotel Reservation Agents under The Overseas Worker Visa route !
Location : Bracknell, England (UK)
1- JOB DESCRIPTION :
A Hotel Reservations Agent manages guest bookings by handling inquiries (phone, email, in-person) about availability, rates, and policies, processing reservations, modifications, and cancellations, while providing excellent customer service and promoting hotel offerings, ensuring accurate data entry and coordination with other hotel staff for a seamless guest experience.
2- DUTIES :
▪️ Guest Communication: Respond to inquiries, provide information on rooms, amenities, local attractions, and hotel policies.
▪️ Booking Management: Accurately process new reservations, changes, and cancellations using reservation software.
▪️ Sales & Promotion: Upsell services, packages, and rooms, and promote the hotel’s brand.
▪️ Customer Service: Resolve issues, handle complaints, and arrange special requests to ensure guest satisfaction.
▪️ Data Accuracy: Maintain and update reservation systems and guest details meticulously.
▪️ Coordination: Liaise with front desk, housekeeping, and other departments for smooth guest arrival.
3- REQUIREMENTS :
▪️ Excellent verbal and written communication.
▪️ Strong customer service and interpersonal skills.
▪️ Attention to detail and organizational abilities.
▪️ Proficiency with reservation software and computer systems.
▪️ Answering calls and emails from potential guests.
▪️ Negotiating rates and confirming bookings.
▪️ Creating itineraries and suggesting local activities.
▪️ Processing payments and sending confirmations.
4- BENEFITS :
▪️ Company pension scheme
▪️ 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
▪️ Paid Leave
▪️ An extensive range of wellbeing and lifestyle benefits
▪️ Work-Life Balance
▪️ Professional Development
▪️ 24/7 employee assistance helpline and financial assistance when you need it
Notice : This is a Partial Sponsorship position ! Partial Sponsorship de facto signifies that not all aspects of the procedures and process will fall under the entity’s prerogatives with regards to Migrant Workers recruitment. The company shall only shoulder your air ticket and accommodation. However, in your home country, classification of your responsibility per se as an applicant shall be to handle your worker visa / visa application fees when you submit your application to UKVI / UK Home Office that has jurisdiction over your application.
If you are interested in applying and would like more information, please, reach out to the European Branch of EP Services via phone at +44 (0) 20-8040-4603 or via email by sending your CV to customerserviceteam@epservices.agency.
EP Services 