One of EP Services’ partners in Bracknell, England (UK) is looking for multiple Hotel Receptionists under GBM (Global Business Mobility)❗
City : Bracknell, England (UK)
1- JOB DESCRIPTION :
A UK-based Hotel Receptionist is the primary point of contact, delivering exceptional front-of-house service by managing guest check-ins/outs, processing bookings via phone/email, handling payments, and resolving queries. Key duties include operating switchboards, coordinating with housekeeping, and providing local tourist information. The role requires excellent communication, IT skills (Property Management Systems), and a proactive, customer-focused approach.
2- DUTIES :
▪️ Guest Services: Welcoming guests, managing check-ins and check-outs, and allocating rooms.
▪️ Reservations & Admin: Handling bookings, cancellations, and modifications via email, phone, or in-person.
▪️ Financial Tasks: Processing payments, managing cash/card transactions, and preparing bills.
▪️ Communication: Answering switchboards, managing emails, and liaising between guests and departments (housekeeping/maintenance).
▪️ Concierge Duties: Providing information on local attractions, transport, and booking services.
▪️ Problem Resolution: Handling guest complaints and queries efficiently to ensure satisfaction.
3- REQUIREMENTS :
▪️ Experience: Previous customer service or hospitality experience is often preferred, though not always essential.
▪️ Skills: Strong communication (verbal and written), IT literacy (PMS systems, MS Office), and multitasking abilities.
▪️ Attributes: A friendly, professional, and patient demeanor.
▪️ Qualifications: While no formal education is always required, good GCSEs in English and Maths are frequently requested.
BENEFITS :
▪️ Company pension scheme
▪️ 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
▪️ An extensive range of wellbeing and lifestyle benefits
▪️ Discounts on shopping and leisure activities
▪️ Support to grow in your role and continue your professional development
▪️ Excellent long-term career prospects
▪️ 24/7 employee assistance helpline and financial assistance when you need it
Notice : This is a Partial Sponsorship position ! Partial Sponsorship de facto signifies that not all aspects of the procedures and process will fall under the entity’s prerogatives with regards to Migrant Workers recruitment. The company shall only shoulder your air ticket and accommodation. However, in your home country, classification of your responsibility per se as an applicant shall be to handle your worker visa / visa application fees when you submit your application to UKVI / UK Home Office that has jurisdiction over your application.
If you are interested in applying and would like more information, please, reach out to the European Branch of EP Services via phone at +44 (0) 20-8040-4603 or via email by sending your CV to customerserviceteam@epservices.agency.
EP Services 